YES if you sell services involving personal interaction.
This one is obvious, if your service requires several meetings with clients, a big part of their choice will rely on the fact that they trust you, think you are qualified, and like interacting with you.
A first meeting with future clients through video chat can do wonders for your business.
NO if you are just looking for a cheap and quick way to deal with customers issues. If you don’t need to spend too much time with customers (some businesses don’t connect with customers that much) consider investing in an automated system or use a simple email address.
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